SHIPPING POLICY

COSTS & DESTINATIONS

 

Currently, we only provide FREE shipping to the lower 48 states in the US(Except Hawaii, Alaska and Puerto Rico). And we DO NOT ship to PO BOXES or APO.

 

For shipping destinations in Canada, customers are required to pay $150 per mask of shipping fee.

 

 

 

SHIPPING TIME

 

In-stock orders typically ship the next business day, unless otherwise noted on the product page.

 

For in-stock orders, we'll provide tracking number within 5 business days. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is UPS/FedEx. It may take 3-10 days for your shipment to be scanned by UPS/FedEx. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by LKABQ are estimates.

 

For pre-orders/backorders, please refer to the shipping date on the product page.

 

SHIPPING CHANGES & Order Cancellation

 

Before shipping

 

Order Cancellation: If you cancel orders that haven't entered the shipping process yet, 8% of the mask cost will be charged as a processing fee.

 

Change of Address: No charge fee.

 

Replacements and exchanges: No charge fee.

 

After shipping

 

Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 10% of the mask cost will be charged as a cancellation fee.

 

Change of Address: If you successfully change your address, $20 will be charged as a processing fee. If you fail to change your address, you may refuse the package and 10% of the mask cost will be charged as a reshipping fee.

 

Replacements and exchanges: If you successfully exchange the item, $20 will be charged as a processing fee. If you fail to change, you may reject the package and 10% of the mask cost will be charged as a reshipping fee.

 

ORDER TRACKING

 

You can track your order and shipping & handling information on your account if you have registered one on lkabq.com. If you haven't registered on our site, you can also track your order here with your order number. For more shipping information, send an email to doriszhang798@gmail.com. We will get back to you in 24 hours.

 

If you haven't received the mask, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days. Otherwise, after 3 business days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.